How do I stop managers or staff from seeing what other people get paid?
Loaded separates 'staff' (roster and clock-in access only, who can only see their own info) from 'users' (admin-level access with configurable permissions). You can give a manager Time/Roster permission without Payroll or Salary permission — they can view and approve clock entries and rosters, but pay rates stay hidden.
What happens if a staff member forgets to clock in or out?
A manager can add or edit a clock entry manually — just enter the start and finish time and save it. It doesn't need to have been punched live.
Can staff swap shifts themselves on the roster?
Not fully self-serve yet — it's in development. In the meantime, the workaround is to create a dummy 'Open Shifts' slot to hold unfilled shifts, then manually drag the shift to whoever picks it up.
How does the 'pay adjustments' toggle work?
Pay adjustments apply casual loading and other award-based rules on top of a staff member's base rate. If someone's on an agreed flat or custom rate, turn the toggle off for them so loadings don't stack incorrectly on top of what's already been agreed.
Why won't Loaded connect to my Xero payroll?
The Xero user connecting the integration needs the specific 'Payroll Admin' role in Xero, not just standard Xero Admin access, to use the payroll API.