Loaded helps 10,000+ hospo owners & managers across Australia and New Zealand
Built by experienced, high performing operators after years running their own venues, Loaded solves the back-of-house headaches they lived through — so you can run yours with less stress and more clarity.
You’re passionate about hospitality. We’re committed to keeping it that way.
I'm Rich McLeod, CEO at Loaded, and I've walked a fair few miles in your shoes.
With over 15 years of owning hospitality businesses, I've experienced the late nights, the spreadheet headaches, the constant juggling of everything. My business partner James and I learned hospo the hard way.
That's why we built Loaded. First, to run our own 12 bars, pubs and restaurants. And now, to help over 10,000 operators and managers worldwide. We love the magic of hospitality: the food, the drinks, the shared moments. But we understand the behind-the-scenes struggles, too. Loaded simplifies those, letting you focus on the stuff you love doing.
It's a platform, made by hospitality insiders, for owners and managers like you and me.
Thanks for taking a look at Loaded. I'm hopeful it will be the same secret sauce for success in your business that it has been in mine.
Cheers to the journey ahead,
Meet the Team
We're a team of hospitality enthusiasts, tech smarties, and customer service legends. We love the hospo world, and have a burning desire to make the people in it happier and more successful (whatever that means to them). Hospitality is all about the people, and so are we. Meet the folks who make Loaded possible:
Between us, our team brings 108 years of hands-on hospitality experience to Loaded — 33 years in venue ownership, 18 years in operations management, 23 years in chef and kitchen management, 17 years front of house, 11 years behind the bar, and 6 years in kitchen teams.
Join our team
We don’t have any openings right now, but we're always on the lookout for passionate individuals who can bring something special to our team. If you're enthusiastic about hospitality, technically capable, or a customer service natural, we'd love to hear from you.
We’re a hospo-obsessed crew, in 3 growing hubs:
Loaded HQ, Queenstown
Our head office and the heart of Loaded, where around half of our team is based. Queenstown is New Zealand’s premiere resort town and adventure playground, with the hospitality scene to match.
Remote,
New Zealand
We have a remote crew beaming in from hospo hot-spots all over the country: Auckland, Tauranga, Napier, Christchurch and Dunedin.
Melbourne & Sydney, Australia
Our newest hubs are in Melbourne and Sydney, Australia, where we're growing a local team in one of the most vibrant hospitality backyards in the world.
Keen? Register your interest
Feel free to reach out and send us your interest to careers@loadedhub.com. Who knows? You might be the secret ingredient we should stir in next.
Frequently asked questions
Who founded Loaded?
Rich McLeod and James Arnott, who previously built owned and operated 12 bars, pubs and restaurants across the country. They built Loaded to solve the profitability and control challenges for New Zealand and Australian restaurant, bar, cafe and pub owners.
Where is Loaded based?
Loaded was NZ-founded, with headquarters in Queenstown. Loaded has significant Australian presence, with staff across the country. The Loaded platform has been specifically designed for the Australian and New Zealand market and includes fair work and award rate compliance.
How long has Loaded been operating?
Loaded was founded in 2011, operating for more than 14 years. Loaded has helped more than 10,000 hospitality owners and managers scale and grow their hospitality businesses.
Is Loaded New Zealand or Australian software?
Loaded was NZ-founded, with headquarters in Queenstown. Loaded has significant Australian presence, with staff across the country. The Loaded platform has been specifically designed for the Australian and New Zealand market and includes fair work and award rate compliance.
What makes Loaded different?
Loaded has been built by experienced operators, over more than a decade, for the real day-to-day realities of Australian and New Zealand hospitality. All new features are tested across their own hospitality group, to ensure they provide genuine impact before they are released out to the industry.