ABOUT US

You’re passionate about hospitality. We’re committed to keeping it that way.

I'm Richard McLeod, CEO at Loaded, and I've walked a few miles in your shoes.

With over 15 years of owning hospitality businesses, I've experienced the late nights, the number crunching, the constant juggling of challenges. My business partner James and I learned the hard way.

That's why we built Loaded. First, to run our own 12 bars, pubs and restaurants. And now, to help over 10,000 operators and managers worldwide. We love the magic of hospitality: the food, the drinks, the shared moments. But we understand the behind-the-scenes struggles, too. Loaded simplifies those, letting you focus on the stuff you love doing.

It's a tool made by hospitality insiders, for owners and managers like you and me.

Thanks for taking a look at Loaded. I'm hopeful it will be the same secret sauce for success in your business that it has been in mine.

Cheers to the journey ahead,

Meet the Team

We're a team of hospitality enthusiasts, tech smarties, and customer service legends. We love the hospo world, and have a burning desire to make the people in it happier and more successful (whatever that means to them). Hospitality is all about the people, and so are we. Meet the folks who make Loaded possible:

Rich
CEO
Tim
Head of Engineering
Grace
Product Owner
Jorge
Software Engineer
Matt
Software Engineer
Gus
Software Engineer
Shalvin
Software Engineer
Chris
Lead Engineer
Jonathan
QA & Test Engineer
Logan
Software Engineer
Marcelo
Front-End Software Engineer
James
Head of Product
Sophie
Head of Customer Success and Support
Nav
Customer Support Specialist
Sarah
Customer Success Manager
Poppy
Partnerships Manager
Gianni
Sales Development Representative
Seb
Account Executive
Issy
Head of Sales and Marketing

Join our team

We don’t have any openings right now, but we're always on the lookout for passionate individuals who can bring something special to our team. If you're enthusiastic about hospitality, technically capable, or a customer service natural, we'd love to hear from you.

We’re a hospo-obsessed crew, in 3 growing hubs:

Loaded HQ, Queenstown

Our head office and the heart of Loaded, where around half of our team is based. Queenstown is New Zealand’s premiere resort town and adventure playground, with the hospitality scene to match.

Remote,
New Zealand

We have a remote crew beaming in from hospo hot-spots all over the country: Auckland, Tauranga, Napier, Christchurch and Dunedin.

Melbourne,
Australia

Our newest hub, where we're growing a local team in one of the most vibrant hospitality backyards in the world.

Keen? Register your interest

Feel free to reach out and send us your interest to careers@loadedhub.com. Who knows? You might be the secret ingredient we should stir in next.