Bald man with blue eyes wearing a white t-shirt, standing indoors with a hand on his hip.
Richard McLeod, CEO @ Loaded

You’re passionate about hospitality. We’re committed to keeping it that way.

I'm Richard McLeod, CEO at Loaded, and I've walked a few miles in your shoes.

With over 15 years of owning hospitality businesses, I've experienced the late nights, the number crunching, the constant juggling of challenges. My business partner James and I learned the hard way.

That's why we built Loaded. First, to run our own 12 bars, pubs and restaurants. And now, to help over 10,000 operators and managers worldwide. We love the magic of hospitality: the food, the drinks, the shared moments. But we understand the behind-the-scenes struggles, too. Loaded simplifies those, letting you focus on the stuff you love doing.

It's a tool made by hospitality insiders, for owners and managers like you and me.

Thanks for taking a look at Loaded. I'm hopeful it will be the same secret sauce for success in your business that it has been in mine.

Cheers to the journey ahead,

Meet the Team

We're a team of hospitality enthusiasts, tech smarties, and customer service legends. We love the hospo world, and have a burning desire to make the people in it happier and more successful (whatever that means to them). Hospitality is all about the people, and so are we. Meet the folks who make Loaded possible:

Receipt-style list showing years of hospitality experience by category: Ownership 33, Ops Management 18, Chef & Kitchen Mgmt 23, Front of House 17, Bar Team 11, Kitchen Team 6, total 108 years.
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Rich
CEO
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Tim
Head of Engineering
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Grace
Product Owner
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Graham
Sales Development Representative
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Ann-Marie
Finance Manager
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Gus
Software Engineer
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Miller
Software Engineer
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Kat
Product Manager
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Bohdan
QA & Test Engineer
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Logan
Software Engineer
Marcelo
Front-End Software Engineer
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James
Head of Product
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Sophie
Head of Customer Success and Support
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Nav
Customer Support Specialist
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Sarah
Customer Success Manager
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Poppy
Head of Partnerships
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Issy
Head of Go To Market

Join our team

We don’t have any openings right now, but we're always on the lookout for passionate individuals who can bring something special to our team. If you're enthusiastic about hospitality, technically capable, or a customer service natural, we'd love to hear from you.

We’re a hospo-obsessed crew, in 3 growing hubs:

Aerial view of Queenstown at dusk showing illuminated streets, Lake Wakatipu, an island, and snow-capped mountains in the background.

Loaded HQ, Queenstown

Our head office and the heart of Loaded, where around half of our team is based. Queenstown is New Zealand’s premiere resort town and adventure playground, with the hospitality scene to match.

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Remote,
New Zealand

We have a remote crew beaming in from hospo hot-spots all over the country: Auckland, Tauranga, Napier, Christchurch and Dunedin.

Wide view of Melbourne city skyline with tall buildings and a central park pathway lined with green and yellow trees in autumn.

Melbourne,
Australia

Our newest hub, where we're growing a local team in one of the most vibrant hospitality backyards in the world.

Keen? Register your interest

Feel free to reach out and send us your interest to careers@loadedhub.com. Who knows? You might be the secret ingredient we should stir in next.