The Hospitality Profit Matrix

From the moment a customer first hears about you to the money left in your bank account, every stage of your business affects your profit. Join Loaded co-founder Rich McLeod as he shares the profit matrix he’s developed through 15 years of building and running his own hospitality group. See how attracting customers, driving spend, bringing people back and controlling costs connect, and where small improvements can make a significant difference.

Who it's for

Richard McLeod

Loaded co-founder

Rich ran a 12-venue group before founding Loaded. In his venues, net profit went from around 5% to 13-14%.